The world is still greatly in need of healing, and one of the areas in which this is evident is the way in which work often dehumanizes people, casting them into narrow roles where they are compelled to separate themselves from their heart.
The next time you are involved in a difficult conversation with someone in a role - a salesperson, customer service representative, technical support person, consider this: each is a soul, and every person, if they really could choose, would choose to live with their hearts intact and not separate themselves from what is most important. Our current view of work and of relationships in general creates this separation. It is important to try, therefore, to get past this obstacle and to wish for others what they would wish for themselves - the possibility of living and working as a whole being with a whole heart.
In interacting with others, even when they are identified with their roles, see if you can still remain in your own heart. The practice of compassion will take you out of whatever role you are in and center you in a wider sphere of truth.